Questions About Products:
1. How do I choose the right size?
- Measure your dog while standing. Use a soft tape to measure the thigh circumference about 2–3 cm (≈1") above the knee (stifle), and the lower thigh/calf just below the knee if your chart asks for it.
- Match the measurements to our size chart on the product page. If your dog is between sizes, choose:
Smaller size for a snugger, more supportive fit (sporty/active dogs).
Larger size for easier on/off and extra comfort (senior or sensitive-skin dogs).
- Weight & breed are only secondary references—always size by measurements first.
- Tip: measure twice on both legs; light fur compression is okay, but don’t pull the tape tight.
2. Which knee brace should I buy?
- Left vs Right: Choose the side of the injured or weaker knee. If both knees need support or you want balanced prevention, select a pair.
- Support level:
Everyday/early support (mild sprain, early arthritis, mild patella issues): a flex-support brace offers stability with comfort and full mobility.
Stronger stabilization (post-injury, CCL/ACL support, recurring patella luxation): choose a hinged or reinforced model for lateral control.
- With hip/anchor harness? For dogs with hip weakness, both-knee instability, or if the brace tends to slip on barrel-chested/broad dogs, pick the version with an anchor/hip belt.
- Not sure? Start with the recommended support level for your dog’s activity and symptoms, and consult your vet or rehab specialist for medical guidance.
3. How to put the product on my dog?
1) Introduce & relax: let your dog sniff the brace; reward with treats.
2) Open all straps and identify inside/outside (logo outside; patella opening centered on the front of the knee).
3) Slide or place the sleeve so the opening sits over the kneecap (stifle); hinges (if any) align to the sides of the joint.
4) Secure bottom strap first, then the top strap—this helps prevent slippage.
5) If your model has an anchor/hip belt, fit it around the waist/hips and attach the tether straps to keep the brace upright.
6) Two-finger test: you should be able to slide two fingers under any strap—snug, not tight.
7) Walk test for 2–3 minutes; re-check alignment and strap tension.
4. How long can I leave this product on my dog?
- Break-in schedule
Days 1–2: 15–30 minutes, 2–3 times/day
Days 3–5: 45–60 minutes, 2–3 times/day
After day 5: increase as tolerated during walks, training, or supervised activity
- Typical maximum: up to 8–10 hours/day in total with breaks.
- Do not leave on overnight or during unsupervised crate time.
- Skin care: remove daily to check skin/fur, keep the area dry, and wash/air-dry the brace regularly. If you see rubbing, redness, or swelling, stop use and consult your vet.
5) Do I need to speak with a vet first?
For diagnosis, post-surgical plans, or ongoing pain, consult your veterinarian or a rehab professional before choosing products and training schedules.
Questions About Orders:
1. How long will it take for my brace to arrive?
Delivery time depends on your location. Orders are usually processed within 1–3 business days. After shipping, most packages arrive within 5–10 business days. You will receive a tracking number once your order has been dispatched.
2. How do I return a product?
If you would like to return an item, please contact our customer service team at [your support email] within 60 days of receiving your order. We will provide you with the return instructions and the correct return address. Please note that returned items must be unused and in their original packaging.
3. How can I cancel my order?
If your order has not been shipped yet, you can request a cancellation by emailing us at service@lispoo.com with your order number. Once your order has been shipped, cancellation is no longer possible, but you may apply for a return after receiving the item.
4. How can I trace my package?
Once your order is shipped, you will receive a confirmation email that includes your tracking number. You can use this number to track your package on our tracking page or the courier’s official website.
5. How do I know if my order has been shipped?
You will receive a shipping confirmation email as soon as your order leaves our warehouse. This email will contain your tracking number and a link to follow your package’s journey.
6. I just placed an order but some information (size, address, phone number) is incorrect. How can I modify my order?
Please contact us as soon as possible at service@lispoo.com with your order number and the correct details. If the order has not been processed or shipped yet, we will update the information for you. Once the order has been shipped, modifications are no longer possible.