What conditions do we accept for returns?
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 60 days of purchase.
1. If it is a product quality problem, we will bear the costs of returns and exchanges.
2. If you need to return the item due to a non-quality issue, such as the wrong size, please send it back to us and we will send you a replacement in the correct size.
3. Refunds will only be honored if during the initial fitting the product is determined to be a poor fit, function, and/or the product is affecting the health or healing of the patient.
4. Visual inspection may be required.The brace must be in resale condition to receive a refund. This means that the brace cannot have hair, wear, dirt, and/or no modifications can have been made to the brace. If the packaging is damaged there will be a 20% relisting fee deducted from that product's refund. After we receive the brace back, we will evaluate its condition and then issue a refund.
How to make a return?
1. Please contact customer service by email service@lispoo.com, provide the order number, return or exchange card, and explain the reason for your return or exchange. We would proceed your request in 2 business days.
2. We confirm the problem and send the return address.
3. Return the product in its original packaging,and send the tracking number to service@lispoo.com
4. We will send a return refund confirmationto your email.
5. We have received confirmation that there is no problem with the product and refund you.
Refunds Address
Name: Boundless Delivery
Address 1: 4899 Buford Highway NE
Address 2: BD6301
City: Peachtree Corners
State: GA
Postcode: 30071
Telephone: 9097345841
For specific returns, please consult customer service email: service@lispoo.com.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@lispoo.com