This Privacy Policy explains how Lispoo ( "we", "our", "us") collects, uses, shares and protects personal information when you visit Lispoo.com, place an order or interact with any of our online features (the "Services"). We sell and ship internationally. Your information may be processed in countries other than where you live (see International Transfers).
Scope
This policy applies to our website, store, emails, SMS, chat and social media pages that link to it. It does not cover third-party websites and services we do not control.
Information We Collect
A. You Provide
- Account & Contact: name, email, phone, billing/shipping addresses.
- Orders & Payments: products purchased, order value, shipping choices. Payment details are processed by our payment partners (we don’t store full card numbers).
- Support: messages, fit measurements, preferences, survey responses.
- Content: product reviews, photos or other materials you submit.
- B2B details (if applicable): company, VAT/tax ID.
We do not require veterinary or health records. If you choose to share such information to receive product guidance, we use it only to provide that support.
B. Collected Automatically
- Device & Usage: IP address, browser/OS, pages viewed, time on page, referring URLs, general location (country/region).
- Cookies & Similar Tech: cookies, pixels, SDKs for core site functions, analytics and advertising (see Cookies).
C. From Third Parties
- Payment/Fraud services (verification, risk scores)
- Fulfillment/Carriers (delivery updates, tracking)
- Analytics/Advertising partners (aggregated insights)
- Social platforms if you interact with our pages or use social login
How We Use Information
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Provide the Services: process orders, payments, shipping/returns, customer support.
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Improve & Personalize: debug, analyze performance, develop new features, tailor content and recommendations.
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Marketing: send emails/SMS (with your consent where required), personalize ads, measure campaigns.
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Security & Fraud Prevention: detect, investigate and prevent malicious activity.
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Legal/Compliance: taxes, accounting, regulatory reporting, enforcement of our terms.
Legal Bases (EEA/UK)
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Contract (to fulfill your order or provide requested services)
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Legitimate interests (site security, analytics, customer service)
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Consent (marketing communications, certain cookies)
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Legal obligation (record-keeping, responding to lawful requests)
How We Share Information
We share personal information with:
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Service Providers: ecommerce platform/hosting, payment processors, warehouses, carriers, IT and security, customer support, email/SMS, analytics and advertising partners.
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Business Transactions: part of a merger, acquisition or sale of assets (we’ll notify you where required).
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Legal & Safety: to comply with law or protect rights, property or safety.
California "sale/share": We don’t sell personal information for money. We may "share" identifiers and internet activity with advertising partners for cross-context behavioral advertising. You can opt out - see Your Rights & Choices.
Cookies, Analytics & Advertising
We use:
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Strictly Necessary (checkout, authentication, security)
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Performance/Analytics (site usage, diagnostics)
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Functional (remember preferences)
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Advertising/Retargeting (deliver and measure ads)
Manage cookies via our Cookie Setting tool and your browser. Blocking some cookies may affect functionality.We honor Global Privacy Control (GPC) signals where legally required. Do Not Track (DNT) is not currently recognized by industry standards.
For details on specific cookies and retention, see our Cookie Polic.
International Data Transfers
We operate globally. If you are in the EEA/UK/Switzerland, we transfer personal data to countries that may have different data-protection laws (e.g., the United States). Where required, we use Standard Contractual Clauses (SCCs) (and the UK Addendum) and implement additional safeguards. Copies of the SCCs can be requested via service@lispoo.com
Data Retention
We keep personal information only as long as needed for the purposes above or as required by law:
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Orders/transactions: typically 7 years for tax/accounting.
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Customer support: typically 3 years after resolution.
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Marketing: until you opt out or after 24 months of inactivity.
When no longer needed, we delete or de-identify data.
Security
We apply technical and organizational measures appropriate to the risk (encryption in transit, access controls, monitoring). No method is 100% secure, please keep your account credentials confidential.
Your Rights & Choices
A. General Choices (All Regions)
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Marketing: use the "unsubscribe" link in emails/SMS or contact service@lispoo.com.
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Cookie Preferences: adjust in Cookie Settings and via GPC.
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Access/Deletion/Correction: contact us at service@lispoo.com.
B. EEA/UK/Swiss Residents
You may request access, correction, erasure, restriction, portability and objection (including to profiling for direct marketing). You may withdraw consent at any time. You can lodge a complaint with your local supervisory authority.
C. United States (California & other state laws)
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Right to Know/Access, Delete, Correct
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Opt-Out of "Sale/Share" of personal information and targeted advertising
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Limit Use of Sensitive Personal Information (we do not use sensitive data for advertising)
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Non-discrimination for exercising rights
Submit requests at service@lispoo.com. If we deny a request, you may appeal by replying to our decision email, we’ll review within 45 days.
D. Canada, Australia/NZ, Brazil, Singapore (summary)
You may request access/correction and withdraw consent, subject to legal limits. Contact us using service@lispoo.com.
Financial Incentives & Loyalty Programs (if offered)
If we offer discounts or rewards in exchange for personal information (e.g., email sign-up), we will describe the material terms and how to opt in/out on the program page. The value of the incentive is reasonably related to the value of your data (e.g., typical discount or reward).
Children’s Privacy
Our Services are not directed to children. We do not knowingly collect personal information from children under 13 (US) or under 16 (EEA/UK). If you believe a child has provided us data, contact us to request deletion.
User-Generated Content & Social Features
Information you post in reviews or social channels may be public. Please consider this before sharing. Interactions with social media platforms are governed by their own policies.
Third-Party Links
Our site may link to third-party websites or apps. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this Policy from time to time. The "Effective date" shows when it last changed. For material changes, we’ll post a notice on the site and, where required, notify you directly.
How to Contact Us
Lispoo.com
Address: [street, city, state/province, country, postal code]
Email: service@lispoo.com
If in the EEA/UK: [DPO or EU/UK Representative contact, if required]